Supplier Spotlight - MacSun Travel

MacSun Travel logo
MacSun Travel

Mr. Ewald Koenig

In 50 words or less, please share a quick description for your company.
MacSun Travel, a DMC for the entire Balkan region, specializes in crafting unforgettable travel experiences for more than 14 years. We offer a diverse range of land services and local expertise to ensure every journey is a seamless and enriching adventure, unlocking the hidden gems of this captivating destination.

How would you best describe your product type (ie destination, hotel, tour operator, etc.)?
Destination Management Company

What unique value proposition does your company offers to travelers?
MacSun Travel offers travelers a unique value proposition by providing: 
Local Expertise: Our deep regional knowledge ensures authentic, off-the-beaten-path experiences. 
Tailored Experiences: We create customized itineraries that cater to group or individual preferences and interests. 
Seamless Logistics: Our meticulous planning ensures hassle-free travel, allowing guests to focus on enjoyment. 
Cultural Immersion: We facilitate meaningful interactions with locals, enhancing cultural understanding.
24/7 Support: Our dedicated team is available to assist travelers throughout their journey.

What are the top benefits travel sellers stand to gain by working with your company?
Travel sellers partnering with MacSun Travel can enjoy several key benefits: 
Extensive Regional Network: Access to a vast network of trusted suppliers and contacts across the Balkans, through our main office in Macedonia, and our branches in Albania, Montenegro, and Greece. 
Tailored Packages: Customizable tour packages to meet diverse client needs and preferences. 
Competitive Pricing: Access to cost-effective solutions without compromising on quality. 
Expert Guidance: Benefit from our local expertise, ensuring memorable and authentic experiences for clients. 
Marketing Support: Collaborative marketing and promotional efforts to boost sales. 
Streamlined Operations: Simplified booking and logistics, saving time and effort. 
Dedicated Support: A responsive team ready to assist with any requests or inquiries. 
Overall, working with MacSun Travel empowers travel sellers to offer their clients exceptional Balkan experiences, enhancing customer satisfaction and loyalty.

What is new and exciting with your brand?
MacSun Travel is expanding its unique brand of unforgettable travel experiences through the recognition of superior service from many new customers, and we are thrilled to announce the opening of our newest office in Greece, bringing the beauty and wonder of the Balkans even closer to you.

Tell us about a success story (and the WOW factors) when you worked with a travel seller.
Experiential Customization: Tailoring travel to customers' specific interests and desires, such as unique cultural experiences or off-the-beaten-path adventures. 
Seamless logistics: Ensuring smooth transitions between destinations, including timely transfers, accommodation, and guided tours. 
Surprise and Delight: Incorporating unexpected elements or personalized touches that add a special, memorable touch to the trip.
Exceptional Service: Consistently providing superior customer service and support throughout the journey. 
A successful collaboration with a travel seller usually involves exceeding travelers' expectations, ensuring they return home with unforgettable memories and a desire to explore more with MacSun Travel in the future. Our long-standing customers, as well as the continuous enrichment of our portfolio with new customers, proves our commitment all these past years.

What tools and/or resources does your company offer on an ongoing basis for travel sellers (ex: booking tools/technology, customer service, etc.)?
Customization Support: We as a DMC work closely with travel sellers to customize itineraries and experiences for our clients, providing local expertise and recommendations. 
Marketing Materials: We can offer promotional materials, brochures, images, and content that travel sellers can use to market the destinations and services. 
Customer Service: Access to a dedicated customer service team that can assist with inquiries, bookings, and support clients throughout their journeys. 
Competitive Pricing: Negotiated pricing ensures travel sellers can offer competitive rates to their clients. 
Updates on Trends: Regular updates on travel trends, emerging destinations, and evolving traveler preferences to help travel sellers stay informed and competitive.

What commission structures or awards does your company offer to travel sellers?
We offer partnerships based on net prices to travel sellers, but also additional benefits such as discounts on certain products, early booking benefits, which may vary depending on factors such as booking volume, types of services booked and the relationship between us as the DMC and the travel seller.